What Exactly Is AdelCo Home Services?
AdelCo Home Services refers to our cleaning approach using eco-friendly tools and materials. Our cleaning agents are made of natural products devoid of harsh chemicals that can damage your surroundings and the environment as a whole.
What Service Do You Offer?
What we do at AdelCo Home Services is quite simple. We provide a complete maintenance service for your home.
We pay you a visit where we take care of the regular upkeep of your house. We handle the cleaning and maintenance; we take care of your window cleaning needs, rid the gutter of its foul contents and keep it clean.
Our goal is to keep your home in top form, and your environment neat and tidy while improving your living quality.
Do I Need to Be Home for My Appointment?
We are very aware of our customer’s needs. We know you have a tight working schedule, and when you are free, you would rather spend that time with your family in leisure. And that is why we show personal leadership with our services. In fact, most of our customers provide us with their keys and entry codes – so we can go about our services without interrupting your day.
Who Do I Call if I Have a Question or Issues?
We are in the business of solving problems. And that is why we assign you a home manager once we have an agreement – to solve your problems effectively. You can always reach out to the home manager whenever you are unsure of something or have a specific problem that requires solving.
My Gutters Have Dust After Your Service, What Should I Do?
While we maintain extra care in cleaning every aspect of your gutter, it is important to note that the slope of your gutters can affect the overall results of our cleaning procedure. For sloppy gutters, we do not use water, but remove debris and ensure downspouts works properly.
My Windows Are Clean, But I Can See Dirt on Our Windows Frame?
It is important to note that window cleaning and frame cleaning are two separate services. Cleaning the frames will be charged as an extra service. Please, let us know if you would like us to clean windows and frames altogether, in that case, we will include an extra charge for cleaning window frames.
Do I Have to Sign-up for All Your Services?
No. You can always choose a home maintenance service that is most important to you. We cover all the major cleaning service for a home, but we understand that all our clients are not the same in terms of service needs.
Do I Have to Switch My Home Maintenance Provider When I Already Have One?
You do not have to change your service provider if you already have one you are happy with. We only provide the services you have signed up for. However, if you do decide to add a service to the ones negotiated in the contract, we would gladly provide it.
How Do I Pay for Your Services?
We accept payment through a wide variety of channels. You can pay by check, credit cards, or using online payment platforms.
You will get an invoice which highlights the cost of the essential maintenance service and other additional projects we agree on.
Why should I choose AdelCo Home Services for my second home care?
We provide you with an organized team of house cleaners, who ensure that your property is spick and span – always. Our maintenance service takes care of any issue that threatens the quality of your home—eliminating problems before they become significant.
What Areas Do You Serve?
We cover many communities in the British Columbia region. Including Vancouver, Surrey, Maple Ridge, and other surrounding communities.
How much do you Charge?
Different properties have different needs; hence, we charge based on your unique needs. Give us a call. We will be delighted to give you a quote.
How Would I Be Billed?
We provide you with an invoice, detailing your billings for our service.
How Often Does AdelCo Homes Services Check My Property?
This will depend on the agreement reached in our service contract with you, based on your property’s specific needs.
How Do You Ensure My Privacy?
It is in our best interest to maintain your privacy. Many of our clients are frequent travelers who entrust the care of their property with us. And that is why we show personal leadership in all our endeavors. We avoid all unnecessary access to your property in your absence.
What Type of Properties Does AdelCo Home Services Serve?
Our discipline is residential and commercial properties. We also extend our services to other property types, depending on your needs.
What is a Home Inspection?
A home inspection is simply a means of evaluating a home’s condition. We bring our professional expertise to the table to gather detailed information about your home’s systems’ current state and compare them against established standards.
How Long Does the Inspection Take?
Inspections don’t take very long. For most properties, the inspection is completed within 2-4 hours.
How Much Will the Inspection Cost?
Inspections don’t take very long. For most properties, the inspection is completed within 2-4 hours.
Will I Be Able to Attend the Inspection?
You can be present at the inspection. Although we typically prefer being given space at the beginning of the inspection so that we can carry out our research without impediments. Once the inspection is close to an end, we will give you or your real estate agent a call so that you can join us on the property.
Do You Offer to Do Home Improvements?
Once we are done with the inspection, we review the property’s condition with you. And give you our suggestions about possible improvements that can be made on your property.
What Happens on the Day of the Inspection?
Typically, our inspection process starts from outside of the building, all the way to the interior. We access and examine the vents, gutters, drainage, basement, attic, roofs, and other essential aspects to make an accurate assessment.
Who Does the Inspection?
Our Inspection services are carried out by our professional, who are experienced with their work. They are up to date with every regulation. They can provide you with an accurate assessment of your property.
How Will an Inspection Help Me?
An inspection goes a long way in informing your decision and ensuring you make the right choices in picking our service. You are also able to negotiate better, both with us and other parties.
Do You Require a Long-term Contract for Your Services?
No. You do not have to commit to a long-term contract with us. Our services are flexible and tailored to fit your preferences.
Are You Insured?
Definitely. We have active insurance to ensure that every one of our clients’ property is protected.
What Areas Do You Serve?
Our services are available in Metro Vancouver, North Vancouver, West Vancouver, Burnaby, New Westminster, White Rock & South Surrey, Richmond, BC, Fraser Valley, Surrey BC, Maple Ridge, Langley BC, Abbotsford, Pitt Meadows, Aldergrove, Port Coquitlam, Port Moody, Coquitlam
What Should I Expect on My First Appointment?
You should be aware that the first appointment will usually take the longest time as we will be trying to become familiar with your house. However, we will be adequately prepared with cleaning supplies and a team to effectively handle your property’s cleaning.
How Should I Prepare for an Appointment?
You don’t have to do much in preparation for an appointment. However, cleaning is much more effective when the house is organized, and items are in their place. Hence, we advise our clients to straighten things up in their homes so that we can focus on cleaning when we arrive.
Do I Get a Regular Cleaning Person?
It is okay if you prefer having a single face in their home, we have learned to assign a regular cleaning person to every house, but assign more personnel as needed. This way, you can build up trust and a working relationship with your house cleaner quickly.
Do I Have to Provide the Cleaning Supplies?
Absolutely not. We, not you, are responsible for our cleaning supplies. We bring them to your house at no extra cost to you.
What Does Your Cleaning Service Cost?
The cost of our cleaning service would depend mostly on the size of your property. The average rate of our service is, however, at about $205.00.
Do I Have to Be Home for the Cleaning?
You do not have to be home for our cleaning. But if you are more comfortable being present while the cleaning is going on, you can stay. It is totally up to you to decide. We are familiar with working both in the presence and absence of a client. Hence, you don’t have to alter your schedule to accommodate our cleaning appointment.
Can I Skip or Reschedule an Appointment?
You can skip or reschedule an appointment with us if the situation requires it. However, we prefer if we are given a head’s up about 24 hours before the appointment so we can make necessary adjustments. We can then move the appointment to another day or skip it altogether.
What Do I Do If I am Not Pleased with The Cleaning?
You don’t have to worry much. We aim to clean and tidy up your property satisfactorily. If, for any reason, you are displeased with our cleaning for the day. You can call us back within 24 hours without any other commitment from your side. And we will gladly revisit your home and take care of the areas you are unsatisfied with. However, we always advise our potential customers to take a look at our service policies before ordering our services
How Many People Will Be on My Property During a Cleaning Appointment?
For most occasions, there are only two or a few members present for a cleaning appointment. On certain occasions, when there is more to do or maintenance requires a contractor, we might have more people on the ground.
How Do You Handle Pets?
We rely on you to keep pets out of the way of cleaning, to ensure our efficiency. We pay attention to the safety of your pets while cleaning is ongoing. However, we prefer that they are confined to a particular area of the house in preparation for our appointment.
What Happens When I Visit My House on a Holiday?
You don’t have to worry. We rarely set cleaning appointments on major holidays. Especially if they fall on weekdays, you can be confident that your house will be at optimal condition for your visit. But we also have clients who entrust their house to us while we are on vacation, and we get the job done while we are away.
How Would Our Relationship Work?
Our working relationship would have already been agreed beforehand, and the terms clearly stated in our contract. However, we are only able to be efficient, based on your feedback. Hence, we rely significantly on your assessments to do a great job.
How Would You Access My House When I am Not Home?
It depends on you. You can provide us with a set of keys or keep the keys for us in a specific house area. In case your electric locks, you can give us the passcode in advance.
Can I trust Your Expertise?
We have been in the home cleaning business for years now. We are experienced with most home requirements and are seldom surprised by any situation. Our clients have learned to trust our adeptness through years of delivering quality services.
What Happens When Something is Damaged During Cleaning?
While we take the utmost care during every cleaning appointment, sometimes things break or get damaged. If this happens, we take every step to get it repaired or fixed. If this does not work, then we get it replaced after filing for an insurance claim.
Who Does the Cleaning of My Property?
All of our cleaning personnel are properly trained to handle your house with respect and carry out a thorough cleaning of your home. We carry out random drug tests and ensure that all our workers have a legal, traceable background.
What If I Have a Special Request?
You can always reach us through mail or call to inform us of any special request you may need. We prefer it if we are notified at least 24 hours before our appointment so that we can adequately prepare for it.
How Do You Handle Special Requests?
We know that client sometimes has needs that are not stated in the contracts, and we accommodate such requests gladly, provided it is something we can handle. The extra costs would be included in that month’s billings.
What Times Does Your Cleaning Service Arrive?
Most of our cleaning services happen within the agreed upon time.
Do You Belong to a Professional Body?
We comply with industry standards and follow government regulations.
What Is Included in Your Cleaning Service?
We have a wide range of expertise and can ensure the cleanliness of your property. The specifics of our cleaning services are agreed with you before cleaning starts.
How Do You Keep Your Expertise Up to Date?
We keep up with the latest news and techniques in the industry to ensure you have access to the best and most efficient services. However, only approaches can change; the basics of keeping a house neat and tidy is always the same. And that is where our experience will always come in handy.
Can I Cancel an Appointment?
You can easily cancel an appointment if you need to as long as you notify us ahead. We prefer a 24 hours’ notice.
How Can I Be Sure That You Will Keep Every Appointment When I Am Not Available?
We are bound by both our agreement and values to keep to the agreed schedule between our clients and us. We will always show up for all appointments unless you cancel it.
Would I Be Happy with Your Services?
A trial would convince you. We serve only to delight you. If you are unsatisfied with any cleaning session for any reason, you can always call us back. And we will handle the issue without any extra cost to you.