FAQ

We have published some of the most frequently asked questions about our Company, our online booking, our service areas, our services including gutter cleaning, roof cleaning, etc, and their answers, for your convenience. If you have a question that is not answered in this section, feel free to submit your question here for a prompt answer!

For your ease, we’ve divided the questions into the below categories. Just click on the category to directly jump to your dedicated category!

General Queries

Online Booking

Our Services

General Queries:

What Exactly Is AdelCo Home Services?

AdelCo Home Services is a one-stop exterior cleaning company based in North Vancouver providing professional cleaning & washing services such as Window Cleaning, Glass Cleaning, Skylights Cleaning, Glass Railing Panels Cleaning, Interior and Exterior Gutter Cleaning, Gutter Repair, Roof Cleaning, Moss Removal, House Washing, Pressure Washing, Driveway Pressure Washing, Decks Pressure Washing, and much more at a budget-friendly price throughout Metro Vancouver, Fraser Valley, and Tri-Cities.

What Areas Do You Serve?

We cover the majority of areas in British Columbia, Canada. Check out all our Service Areas here! You can see our Vans throughout Metro Vancouver, the Fraser Valley area, Tri-Cities, and other surrounding communities.

What Type of Properties Does AdelCo Home Services Serve?

Our discipline is residential and commercial properties. We also extend our services to other property types, depending on your needs.

Are You Insured?

Definitely. We have active insurance to ensure that every one of our clients’ property is protected.

Do I Have to Provide the Cleaning Supplies?

Absolutely not. We, not you, are responsible for our cleaning supplies. We bring them to your house at no extra cost to you.

What Do I Do If I am Not Pleased with The Cleaning?

You don’t have to worry much. We aim to clean and tidy up your property satisfactorily. If, for any reason, you are displeased with our cleaning for the day. You can call us back within 24 hours without any other commitment from your side. And we will gladly revisit your home and take care of the areas you are unsatisfied with. However, we always advise our potential customers to take a look at our service policies before ordering our services

What Happens When Something is Damaged During Cleaning?

While we take the utmost care during every cleaning appointment, sometimes things break or get damaged. If this happens, we take every step to get it repaired or fixed. If this does not work, then we get it replaced after filing for an insurance claim.

Online Booking Queries:

How to Book an Appointment Online?

1) Go to the Home Page or Contact Page.

2) You will see this form! Here you have to enter your ZIP Code and select your Property Size!

Booking Form AdelCo

3) Select the desired service and click on Next.

4) Enter your basic details i.e. Name, Email, and Address.

5) Pick Appointment Date and click on the “Book Online” Button. That’s it!

Do I Need to Be Home for My Appointment?

We are very aware of our customer’s needs. We know you have a tight working schedule, and when you are free, you would rather spend that time with your family in leisure. And that is why we show personal leadership with our services. In fact, most of our customers provide us with their keys and entry codes – so we can go about our services without interrupting your day.

Can I Skip or Reschedule an Appointment?

You can skip or reschedule an appointment with us if the situation requires it. However, we prefer if we are given a head’s up about 24 hours before the appointment so we can make necessary adjustments. We can then move the appointment to another day or skip it altogether.

What Should I Expect on My First Appointment?

You should be aware that the first appointment will usually take the longest time as we will be trying to become familiar with your house. However, we will be adequately prepared with cleaning supplies and a team to effectively handle your property’s cleaning.

Who Do I Call if I Have a Question or Issues?

We are in the business of solving problems. And that is why we assign you a home manager once we have an agreement – to solve your problems effectively. You can always reach out to the home manager whenever you are unsure of something or have a specific problem that requires solving.

Can I Cancel an Appointment?

You can easily cancel an appointment if you need to as long as you notify us ahead. We prefer a 24 hours’ notice.

How to get a FREE Instant Quote?

1) Go to the Home Page or Contact Page.

2) You will see this form! Here you have to enter your ZIP Code and select your Property Size!

Booking Form AdelCo

3) Select the desired service and click on Next.

4) Enter your basic details i.e. Name, Email, and Address.

5) Pick the Appointment Date and your Quote will display on the screen!

You can call at +1 (604) 676-2155 to Instantly Schedule a Free Consultation with One of Our Experts!

Our Services FAQ:

What Service Do You Offer?

What we do at AdelCo Home Services is quite simple. We provide a complete maintenance service for your home.

We pay you a visit where we take care of the regular upkeep of your house. We handle the cleaning and maintenance; we take care of your window cleaning needs, rid the gutter of its foul contents and keep it clean.

Our goal is to keep your home in top form, and your environment neat and tidy while improving your living quality.

Would I Be Happy with Your Services?

A trial would convince you. We serve only to delight you. If you are unsatisfied with any cleaning session for any reason, you can always call us back. And we will handle the issue without any extra cost to you.

What Is Included in Your Cleaning Service?

We have a wide range of expertise and can ensure the cleanliness of your property. The specifics of our cleaning services are agreed with you before cleaning starts.

What Times Does Your Cleaning Service Arrive?

Most of our cleaning services happen within the agreed upon time.

Ask us any questions!

Do you have a NEW question that is not answered in this section, feel free to submit your question here for a prompt answer!

FAQ